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ComEd Offers Helpful Information Regarding Winter Storms

During the winter months, ComEd closely monitors and prepares for extreme weather. Public safety is always paramount and ComEd encourages customers to be aware of how to stay safe and take the following precautions:

o If a downed power line is spotted, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).

o Never approach a downed power line. Always assume a power line is energized and extremely dangerous.

o In the event of an outage, do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment and the perimeter of the work zone may be hazardous.

o This storm brings with it the possibility of flooding. ComEd offers the following safety tips for customers with flooded basements.

o Customers should call ComEd at 1-800-EDISON-1 (1-800-334-7661) to disconnect power before entering a flooded basement.

o Never wade into a flooded basement unless all electricity has been disconnected (such as power that supplies sump pumps, freezers, etc.). Water may be in contact with electrical outlets, appliances or cords. Additionally, power may be restored while you are in the flooded basement and the motors on appliances may be submerged.

o Never attempt to turn off power at the breaker box if you must stand in water to do so.

o Never operate electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or if you are wet.

o Be aware of any electrical equipment that could be energized and in contact with water.

ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at

Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages
via the website at Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).

ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at

ComEd has an interactive outage map on its website at, which allows customers to easily find information on the location and size of outages and get estimated power restoration times.

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