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John A. Lobaito, Village Administrator

Purpose and Function

The Administration Department coordinates the operations of all Village departments. Located in the Administration Department are Human Resources, Customer Service, Computer/IT Management, Planning, Communication and Marketing, as well as general economic development and public information. The Administration Department prepares the Village budget, develops Village Ordinances, resolutions, rules, regulations and policies; performs all strategic planning operations, conducts public relations and communications activities; risk management functions; oversees franchise agreements; coordinates business attraction and retention programs; coordinates all intergovernmental operations; serves as liaison to various Village commissions; assures compliance with Federal and State government policies; and maintains the free-flow of cooperation and communication between Village departments and the residents. The Customer Service office is the information center of the Village of Mundelein and also provides a variety of services for residents including: voter registration, RTA passes for senior citizens who are 65 or older, PACE registration for persons who are 55 or older and handicapped parking applications and permits.

Customer Services

Bids and Proposals

The Village of Mundelein welcomes bids and proposal submissions for all eligible projects. Here is a list of current projects up for bid.

Water Bill Payment

The Village of Mundelein has a municipal water facility. Water bills are generated by the Finance Department and payments are received in the Customer Service office. Other miscellaneous invoices for various services or materials are generated in the Customer Service office as well. Bill payments can be made in person or by night drop, via mail, or through our new online water billing system. If you are a new resident or business and need to have your water turned on or to set up a new billing account, please call the Water Division at (847) 949-3273. If you have any other questions regarding water billing, please contact Finance Water Billing at (847) 949-3245.

Registration of Animals

Effective January 1, 2006, Village of Mundelein's local ordinance no longer requires annual registration of all cats and dogs. However, dogs and cats 4 months or more of age must be registered with the Lake County Health Department and must be inoculated against rabies in accordance with the County regulations. Rabies tags issued to the owner must be attached to the animal’s collar at all times. New residents of the village keeping a dog or a cat must register the animal with Lake County within 30 days of establishing residency.

Business and Liquor Licenses

The Customer Service office accepts application and fees for all business and liquor licenses. All firms selling alcohol must be licensed. Many, but not all, businesses require a business license. For information on obtaining a liquor license, please click on the Economic Development tab above and then the Liquor Licensing Process tab on the Economic Development page.
Solicitor Registration
All profit and non-profit solicitors, canvassers, and religious callers are required to register with the Customer Service office.

Information Available

Customer Service Office: Copies of all records, minutes, ordinances, resolutions (certified copies available upon request), zoning maps, Village maps, train schedules, historical information Comprehensive Plan, Village Code Book, Village Newsletter

Administrator’s Office: Village Resident Newsletter - Mundelein Inside,; Village Comprehensive Plan, Business Development Information Packet, Demographic Information, Downtown Market Analysis, Development Procedures and Impact Fee Information, Recycling Program Information, Franchise Agreements, and Industrial Revenue Bonds Information.


Lynne Monroe, Manager

Purpose and Function

The Village of Mundelein’s Human Resources department oversees the process to hire new employees and provide benefits administration. The department also manages labor relations, compensation issues, equal opportunity, and training. The manager works with managers from all departments to ensure that the Village maintains a high-quality, dedicated workforce.

  • Oversee employee selection process by posting job opportunities
  • Train staff in Human Resources policies, employment and labor laws
  • Coordinate training and professional development programs
  • Monitoring compliance with related laws, ordinances, and policies
  • Maintain employee records and benefits programs
  • Oversee employee performance review process

Most open positions require applicants to complete the online Application for Employment form. This form can be submitted digitally to Please refer to specific job listings for additional instructions.

Carmen Pedraza, Director

Purpose and Function

The department provides information technology services to the mayor and all village departments to enable them to serve the public in a cost-effective and efficient manner. It also provides computer services to other governmental and non-governmental agencies doing business with the City.

The department manages the Village's computer network and a central data processing operations center twenty-four hours a day, seven days a week.

  • Provide effective technological support for computer systems, web-based applications, voice, video, and integrated data services to all village departments.
  • Promote and facilitate the integration of technology to effectively meet the overall mission of the Village using collaborative efforts through planning, programming, training, and consulting with all departments.
  • Develop, enhance and manage the Village's enterprise network to provide high speed, transparent, and highly functional connectivity to all resources.
  • Develop and maintain highly effective, reliable, secure, and innovative information systems to support each department's functions.
  • Facilitate the collection, storage, security, and integrity of electronic data while ensuring appropriate access.
  • Serves as the technical infrastructure architect.
  • Plans, designs, implements, optimizes and oversees the architecture necessary to provide connectivity amongst all technologies.
  • Directs, administers, plans, coordinates, and implements Village's infrastructure to interface to County and State.
  • Supports the Emergency Operations Center (EOC) providing key direction and technical advice to all Village agencies during a disaster.

Dawn Jenich, Manager

Purpose and Function

The Communication and Marketing Department communicates important and timely information about Village news and services through the website, video programming and print materials. The goal is to showcase the Village of Mundelein’s numerous attributes to promote economic development and to communicate information that is timely, accessible, and useful.

  • Manage the Village’s website content
  • Work cooperatively with Village staff to ensure proper messaging
  • Maintain and further the Village brand
  • Distribute press releases to local media and interested residents about Village news
  • Deliver information by email to the Village’s email subscribers
  • Publish an online newsletter for all residents and businesses

Hours of Operation
Monday - Friday
8 a.m. to 5 p.m.
Village Administrator 847-949-3225
Assistant Village Administrator 847-949-3223